People were helped to stay safe as staff understood their responsibility to report any concerns and staff followed guidance in place in relation to people’s individual risks. People were given privacy when they wished it, but also enabled to move around freely and independently in a safe way. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests the policies and systems in the service supported this practice.
#Coppice lea care home merstham surrey professional
People had access to healthcare professional involvement if they needed it and they received the medicines, food and hydration they required to help retain a good sense of wellness. People told us they could remain independent and the environment had some signage and communication aids for people living with dementia.
People lived in an environment that was maintained and cleaned to a good standard.
We have made a recommendation to the registered provider in relation to this. However, we did find some areas of documentation that required improvement. People’s care plans were detailed and staff used these to understand the care people required. However, we found that people who remained in their rooms may not always receive social stimulation and have made a recommendation to the registered provider in respect of this. People told us they felt there was enough going on at the service to keep them busy and they enjoyed the entertainment. People said they were cared for by staff who were kind and caring. People’s experience of using this service and what we found At the time of our inspection 41 people were living at the service. The service is provided in one adapted building which is divided into four wings, but with a communal lounge, activity and dining area.
23 October 2019 During a routine inspectionĬoppice Lea is a residential home providing personal and nursing care for up to 53 people.
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